LIMITED WARRANTY ON AMERICAN EXCHANGE TIME LLC.
THE LIMITED WARRANTY GIVES YOU THE CONSUMER SPECIFIC LEGAL RIGHTS. YOU MAY ALSO BE ENTITLED TO CERTAIN RIGHTS, WHICH VARY FROM STATE TO STATE.
THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT WWW.AXNYGROUP.COM/WARRANTY OR IN THE DOCUMENTATION PROVIDED WITH THE PRODUCT.
WE WARRANT THAT DURING THE WARRANTY PERIOD, THIS PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATIONS, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
WHAT IS THE PERIOD OF COVERAGE?
This limited warranty starts on the date of your purchase and lasts for on year (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
WHO MAY USE THIS WARRANTY?
American Exchange Time LLC. ("we") extend this limited warranty on the consumer who originally purchased the product ("you"). It does not extend to any subsequent owner or other transferee of the product.
WHAT DOES THIS WARRANTY COVER?
This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instruction or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, water damage or other actions or events beyond our reasonable control.
WHAT ARE YOUR REMEDIES UNDER THE WARRANTY?
With respect to any defective product during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product ( or the defective part) free of charge or (b) replace the product with same or similar product or (c) refund the purchase price of such product. There may be a fee associated with the warranty return in order to ship back the device to you.
HOW DO YOU OBTAIN WARRANTY SERVICE?
To obtain warranty service, you must submit your claim through our warranty portal (www.axnygroup.com/warrantyclaims) during the Warranty Period. We may charge you a fee for shipping and handling to return the repaired or replacement product to you. Shortly after submitting a claim, you will receive a warranty confirmation email, which you will need to include with your return package product when returning it to us. NO warranty service will be provided without the confirmation email included in the package.
LIMITATIONS OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCE EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCE BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
WHAT CAN I DO IN CASE OF DISPUTE?
The following informal dispute resolution procedure is available to you if you believe that we have not performed our obligations under this limited warranty: You can call our Toll Free Customer Support Number at 1-888-200-6081, or open a support ticket at email@example.com. From there our customer service agents can assist with any warranty issues.
The American Exchange Time LLC. only offers warranty services within the domestic US. If you are making a warranty claim, you will be obligated to send your device to our warranty/return center at:
1560 S Baker Avenue
Ontario, CA 91761
Our Warranty team will then process your return. Please note that we only ship back out to domestic addresses. We do not ship to any PO Boxes, Puerto Rico, Alaska, or Hawaii.